Kixby hotel Policies

Minimum Age Requirements

Minimum check-in age is 21 and a valid government photo ID is required.

Cancellations

Reservations must be canceled 48 hours prior to arrival to avoid being charged a penalty. A minimum penalty of one night’s room and tax will be charged if a reservation is canceled after the specified cancellation time. Prepaid reservations and deposits are nonrefundable and cannot be canceled without forfeiting the entire amount of the stay or deposit unless specified otherwise. Exceptions may apply during holiday, special events and conventions.

Reservation Changes

Please note that a change in length of stay or dates (based upon availability) of your reservation may result in a rate change and/or may not be available based on length-of-stay restrictions. Kixby has two payment policies depending on which rate you choose to book. All reservations except for prepaid bookings adhere to the Global Guarantee Policy.

Global Guarantee Policy

All reservations must be guaranteed with a valid major credit card at the time of booking.

We reserve the right to cancel any reservation that is not booked with a valid major credit card.

Guest must present a valid major credit card in his or her name upon arrival at the hotel, at which time a credit card authorization will be processed to cover all charges. A sufficient amount of credit must be available to cover all room charges, taxes and incidental charges. Presenting a debit card upon arrival will result in a hold (temporary charge) on your account for the amount authorized.

Cash payment will be accepted upon checkout, at which time the credit/debit card authorization will be released. Once an authorization has been released, the credit/debit card issuing bank will determine when your funds can be made available.

Prepaid Guarantee Policy

Cash payment will be accepted upon checkout, at which time the credit/debit card authorization will be released. Once an authorization has been released, the credit/debit card issuing bank will determine when your funds can be made available.

The credit/debit card provided for this reservation will be charged for the full amount of the stay plus tax, and this charge is nonrefundable. Please ensure that you have sufficient credit/funds available to cover the charges for your stay. We will be unable to honor any reservation that is made with an invalid credit/debit card or a credit/debit card with insufficient credit/funds available.

Guest must present a valid major credit card in his or her name upon arrival at the hotel as a security deposit and to cover incidental charges. A credit card authorization will be processed and a sufficient amount of credit must be available to cover the amount authorized. Presenting a debit card upon arrival will result in a hold (temporary charge) on your account for the amount authorized. Please contact the hotel to determine the amount of the authorization required.

Commission Payments

Kixby pays 10% commission on all nonqualified rates and select qualified rates for stays up to 29 nights. Commissions are paid to travel agents who are registered with the ARC (Airline Reporting Commission) and have a valid IATA (International Airline Transportation Association) number. Commissioned rates include rack/regular and best available.

Credit Card Guarantee

Each reservation must be guaranteed with a valid credit card at the time of booking. In addition, prepaid reservations and deposits will be charged at the time of booking. We reserve the right to cancel any reservation that is not booked with a valid credit card number. Guest must present a credit card in his or her name upon arrival at the hotel. A sufficient amount of credit must be available to cover all room charges, taxes and incidentals. Cash payment will be accepted upon checkout, at which time the credit card authorization will be released. Exceptions may apply during holidays, special events or conventions.

Group Reservations

Kixby welcomes group business, but due to the smaller size of our hotels, we ask that you contact the hotel directly for group reservations. This way, we can do our best to accommodate your group needs. A reservation for 5 or more rooms, whether booked by one reservation or multiple reservations, is considered a group. Groups must contact the hotel Sales Office for reservations in order to receive special services and group rates. Group services are not available if the reservations are booked electronically or via the internet and may be canceled upon the hotel’s discretion.

Parties

For the comfort of all of our guests, we do not allow parties or excessive noise in or around guest rooms and suites.

Dogs, Emotional Support Dogs, and Service Animals

Pets and Emotional Support Animals are not permitted. Kixby welcomes service animals. 

Smoking

Kixby is 100% smoke-free. The hotel reserves the right to charge a $250 cleaning fee if it is determined that there has been smoking in the room.

Special Requests

We will always make our best effort to accommodate you, but please understand when circumstances do not allow us to meet your request. We cannot guarantee any bed type requests made to the property. ADA-accessible rooms are available and can be reserved by contacting the hotel directly or on our website. Kixby meets all of the guidelines set forth in the Americans with Disabilities Act of 1990.