Kixby Policies

Terms and Conditions

Definitions:
•    "Kixby" refers to Kixby hotel, the provider of Kixby Book Club loyalty membership program, located at 45 West 35th Street New York NY 10001.
•    "Member" refers to any individual who has successfully enrolled in the Program, complies with all eligibility requirements, and agrees to these Terms and Conditions.
•    "Program" refers to the Kixby Book Club loyalty membership program provided by Kixby, including all benefits, rewards, and services offered.
•    "Terms and Conditions" refers to this document, including any updates, modifications, or amendments made by Kixby.
•    "You" refers to the Member, as defined above.
•    "Benefits" are defined below under Kixby Book Club Loyalty Levels and Benefits.

Eligibility: Membership is free and open to individuals 21 years and older, excluding Kixby staff members.
Accrual Period: The Kixby Book Club Loyalty Program operates on a rolling 12-month period, starting from your initial membership or qualification date. Benefits accumulate over the next 12 months and reset only after a full year.
Benefits Accumulation: Earn benefits based on eligible stays within your 12-month period. Your status level is determined by the total number of qualifying nights. You’ll continue to enjoy your current status until the next qualification period begins.
Continuous Status Perks: Once you achieve a status level (Novella, Epic, Classic, or Masterpiece), you’ll retain those benefits for the full 12 months. As you enter the next year, you’ll keep your current benefits while working towards the next tier. Some benefits may have expiration dates and that will be made clear on the offer.
Enrollment Information: You must provide accurate personal details (name, birthday, email, phone number). The Member is responsible for updating all personal details and notifying Kixby promptly if any changes occur. Name changes will require legal documentation.
Sign-Up Process: To sign up for the Kixby Book Club Loyalty Program, visit www.kixby.com/kixbybookclub or speak with Kixby Guest Service Team in person, via phone 1-212-947-2500, or via email at bookclub@kixby.com. You’ll be required to provide accurate personal details, including your name, date of birth, email address, and phone number. Once enrolled, you will receive a confirmation email with your membership details.
Account Maintenance: It is the Member's responsibility to keep their account information up to date. This includes ensuring that contact details (email, phone number) and personal information are current. Members should promptly notify Kixby of any changes, such as a change of name or address. Please note that legal documentation may be required for a name change. To provide updates you can email Kixby at bookclub@kixby.com. Failure to maintain accurate information could impact your ability to earn or redeem benefits.
Data Privacy: By enrolling in the Kixby Book Club Loyalty Program, you consent to the use of your personal information for program-related purposes and direct marketing communications. This may include sending you offers, updates, and promotions related to Kixby hotel and any services provided. Your information will not be shared with third parties for marketing purposes without your explicit consent, in accordance with applicable privacy laws. You can opt-out of marketing communications at any time by following the unsubscribe instructions in the emails or by contacting Kixby directly.
One Account: Each Member may have only have one membership account, tied to a single email address. Membership accounts cannot be shared or merged, even within a group.
Non-transferable: Membership accounts and benefits cannot be transferred.
Member Responsibilities: Members must ensure their membership account information is up to date. Any fraudulent activity, such as providing false information or misusing the program, may result in account suspension or termination of the account. 
Eligible Rate Requirement: To earn benefits, stays must be booked directly with Kixby at an Eligible Rate. Reservations made through third-party websites, travel agencies, or platforms will not qualify for benefits.
Definition of ‘Stay’: A 'stay' refers to consecutive nights at Kixby, where at least one night qualifies for benefits, even if some nights are ineligible.
Registration Requirement: You must be a registered hotel guest at Kixby and book an Eligible Rate.
Pre-enrollment Stays: Stays occurring prior to enrollment in the Program do not qualify for benefits or status.
Check-in and Completion: Benefits are earned only if you check in and complete your stay. Benefits will not be awarded for non-refundable fees, cancellations, or no-shows.
Bill Payment Requirement: The bill must be in the Member’s name, and they must pay all charges directly. Charges paid by third parties do not qualify for benefits.
Eligible Rate: Defined as a rate without any discount code, and must be booked directly with Kixby via phone, email, kixby.com, or in-person. Ineligible rates include but may not be limited to complimentary nights, third-party bookings, and contracted rooms.
Meetings/Events: Charges on a group “master account” or “posting master” for meetings/events do not qualify for benefits.
Shared Accommodations: Only the first Member listed on the reservation can earn benefits on the Eligible Rate portion that they personally pay. Other individuals in the same reservation will not earn benefits.
Non-transferable Benefits: Benefits cannot be transferred, sold, traded, or assigned. Any attempt to transfer benefits will render them void.
Benefit Expiration: Benefits have fixed expiration dates and cannot be extended. If not redeemed by the expiration date, they will be void. For stay-based benefits, the checkout date determines the expiration. Other benefits may have separate expiration terms, which will be specified when earned.
Program Changes: Kixby reserves the right to modify, suspend, or terminate the program, its benefits, membership tiers, or available services at any time without prior notice.

Kixby Book Club Loyalty Levels and Benefits: 

Novella - Entry Level – At Joining and as a new member, enjoy these exclusive benefits:
Welcome Gift; Member Discount on qualifying room rates; Share the Savings: Share your discount with family and friends traveling on the same dates; Room Preferences: Priority consideration for room location requests, subject to availability on the day of arrival.

Epic - Second Chapter – Stay 5+ Nights or 4+ Non-Consecutive Stays - Enjoy all the benefits of the Novella Level, plus:
Early Check-In (subject to availability on the day of arrival); Package Storage for your convenience (fee waived for up to three packages received prior to your stay, limits apply); Exclusive Partner Discounts on select services and Food & Beverage.

Classic - Third Chapter – Stay 10+ Nights or 6+ Non-Consecutive Stays - In addition to all previous level benefits, you’ll enjoy:
Chapter Welcome Gift exclusive to the Classic members; Guaranteed 2:00 PM Late Check-Out; 50% Discount on Daily Continental Breakfast; Evening Service with a special treat, inspired by our Monthly Book Club.

Masterpiece - Top Level – Stay 30+ Nights or 15+ Non-Consecutive Stays - Enjoy all the benefits from previous levels, plus:
Chapter Welcome Gift, a special gift to add to your collection; Exclusive Member Discount of 15% off our best qualifying rate; Premium Amenities including a complimentary in-room snack basket and welcome beverages; Guaranteed Early Check-In starting at 12:00 pm.
   
Termination of Membership: If your membership is terminated, you will lose all associated benefits and will no longer be able to earn or redeem Program benefits. Additionally, Kixby may, at its sole discretion, prohibit your future participation in the loyalty program.
a.    By Kixby: Kixby reserves the right to terminate your membership at any time for any reason, including but not limited to fraudulent activity, misuse of the Program, or failure to comply with the terms. Upon termination, all benefits and privileges will be forfeited.
b.    By Member: If you request to terminate your membership, the termination will be final and irreversible. Your membership account will be closed, and all Program benefits will be forfeited. No further action can reverse the termination.

Governing Law: The Program and these terms are governed by the laws of New York State. Any disputes will be resolved in accordance with these laws and may be subject to the jurisdiction of the courts in New York.