We Have The Answers To Your Questions!

If you need assistance, contact us directly at 1-212-947-2500 or tollfree at 833-549-2969. Please note reservations cannot be cancelled or modified via our website's contact form. Reservations made through a travel agent or third-party website must be cancelled or modified via the method of booking. Nonrefundable reservations, regardless of the method of booking, cannot be modified in anyway including name or date changes.

Our central midtown location at 45 West 35th Street is just off Fifth Avenue, in the middle of Manhattan’s Fashion Center and the heart of Herald Square. We are steps away from the Empire State Building, Madison Square Garden, Macy’s, Jacob Javits Convention Center, Grand Central Station, theatres, and shopping.

JFK International - 17 miles
LaGuardia - 9 miles
Newark Liberty - 18 miles

Empire State Building - 1 block
Macy’s Department Store - 1 block
CUNY Graduate Center - 1 block
Pennsylvania Station - 3 blocks
Madison Square Garden - 3 blocks
Astor Library - 5 blocks
Times Square - 1⁄2 mile
Rockefeller Center - 3⁄4 mile
Jacob Javits Convention Center - 1 mile
Grand Central Station - 1 mile

Our rooftop bar is open for the season thru September 30th. Access during bar hours is only via the hotel lobby host stand and is restricted to 21 years and older. No outside food or beverages are permitted. Hotel guests are welcome to go on the rooftop terrace for the view when the rooftop bar is closed. 

The Lookup Rooftop Bar is Open thru September 30th, daily from 5:00pm until 11:00pm, weather permitting.

On Kixby's Block or just around the corner....So many choices!

• Katherine Meets Toni (cocktails & brick oven pizza) - 41 W 35th St.
• Hakata TonTon (Japanese) - 35 W 35th St.
• Cho Dang Gol (Korean) - 55 W 35th St.
• Playwright Pub (casual fun & sports) - 27 W 35th St.
• Shake Shake Herald Square (burgers and shakes) - 1333 Broadway
• Keens Steakhouse (historic chophouse) - 72 W 36th St.
• The Rag Trader (classic American) - 70 W 36th St.
• Andrew's NYC Diner - 463 7th Ave.
• Roma Pizza - 980 6th Ave.
• Zen Ramen & Sushi - 150 W 36th St.
• The Flatiron Room (fine spirits and live jazz) - 9 E 37th St.
• Mad Dog & Beans Mexican Cantina - 5 E 38th St.
• Spoon Table & Bar (tasty breakfast/lunch/brunch/dinner) - 40 E 33rd St.
• State Grill and Bar (American) - 21 W 33rd St.
• Calle Dao (Cuban Chinese) - 38 W 39th St.
• Scarpetta (Fine Italian) - 88 Madison Ave.
• Wolfgang's Steakhouse - 4 Park Ave.
• Sabai Thai - 432 Park Ave S.

A facility fee of $30.00 + taxes is applied to each night of your stay to provide the following services and amenities, which enhance the guest experience. 

• A new Eco-Friendly refillable Kixby water bottle provided at check-in
• An open invite to the Kixby Pantry, which includes:
• Freshly brewed Heva Columbian coffee and a variety of select teas
• BEVI water machine offering flat and sparkling options, along with assorted flavors, to refill your water bottle
• Specialty coffees, tea, and light snacks every afternoon
• High-speed Wi-Fi
• Access to our on-property Fitness Room featuring Peloton bikes, dumbbells, treadmills, and yoga essentials
• Local Calls

Note that state and local taxes, facility fee, and facility fee inclusions are subject to change. Please contact the hotel directly for more information.

Kixby's Continental Breakfast is available daily from 7:00 a.m. to 9:30 a.m. This self-serve buffet offers hot breakfast beverages, orange juice, a selection of delicious baked goods, and a rotating choice of continental breakfast items such as cheeses, fruit cups, assorted yogurts, and fresh whole fruits. An enjoyable and convenient way to start your day. Available for purchase.

Check-in 4:00 p.m. | Check-out 11:00 a.m.
Earlier check-in or later check-out is based on availability, please contact us at stay@kixby.com for pricing. We will gladly store your luggage on the day of your arrival and departure; overnight storage is not available.

Kixby's minimum age for check-in is 21 years. The Lookup Rooftop Bar minimum age requirement is 21 years and older during operational hours.

We require all adult guests sharing a room to register at check in.

There is an extra person charge for all occupants, regardless of age, above two people per room.

Children, regardless of age, count in the total permitted occupancy of a room. Two adults and one child can be accommodated in a Lux Queen Queen or Family Room. Two adults and two children can be accommodated in a Family Room only. Parties larger than four people require additional rooms.

Roll-away beds and cribs are not available.

If you amend your reservation, rates and availability will be subject to change. Nonrefundable reservations, please refer to the separate nonrefundable reservations policies.

Rates are quoted per room, per night, in USD, and are subject to change until your reservation is confirmed. Certain blackout dates, day of arrival and length of stay restrictions may apply and may vary by arrival date. Rates do not include taxes. Current nightly tax rates are: 14.75% + $3.50. An additional tax of $2.00 applies to the Family Rooms and Suites. Tax rates are based on local law and subject to change.

The credit card given as a guarantee must be valid both at the time of booking and the dates of stay. Any penalties incurred due to late cancellation or no-show will be charged to the card. The hotel reserves the right to hold credit for one night's room and tax against the guarantee card up to 5 days prior to the cancellation deadline.

If booking more than 4 rooms for the same travel dates, you must reserve through Kixby’s Sales Office. These reservations may have group deposit and/or cancellation policies that vary from those that apply to individual bookings. Please contact us at Stay@Kixby.com.

Nonrefundable reservations will be charged the full amount of room and taxes within 24 hours of confirmation. If we are unable to obtain the payment authorization against the credit card provided at the time of booking, the booking will be cancelled immediately.

The credit card holder and lead guest name must match. This credit card must be present upon arrival for verification.

Nonrefundable reservations are not permitted to be amended in any way, i.e. changes to guest name(s), dates, or room type.

Guests must also present a credit card at check in for the standard $250 room deposit. See below section on payment and room deposit information.

A valid credit card and matching government-issued photo ID must be presented at check-in. Credit cards will be authorized at check-in for the total room, taxes & fees and $250.00 room deposit. We do not recommend the use of debit or check cards. Pre-loaded cash cards and Electronic cards are not accepted.

The hotel releases the amount of the deposit that has not been used by incidental charges on the day of departure, however, the release from your bank will depend on their policies and often they extend the hold for 10 or more business days.

Acceptable forms of payment: American Express, Visa, Discover, Diners Club, MasterCard, JTB, Travelers Check, and Cash. Travelers' Check and Cash payments are ONLY accepted upon departure.

Using a debit card? Please note: When you use your debit card at check-in, you are authorizing a hold to be placed on your bank account for the dollar amount of your entire stay plus $250.00. These funds will be held by your financial institution and unavailable to draw on. The hotel cannot cause your bank to expedite the release of its hold on your funds and cannot be responsible for any overdraft charges resulting from the hold placed by the use of the debit card.

Cancellations must be received by 4:00pm ET two days prior to the date of arrival otherwise a charge equal to one night plus applicable taxes will be assessed. This policy does not apply to nonrefundable reservations, special promotions, certain contracted inventory, and group bookings.

All requests are subject to availability upon check-in, cannot be guaranteed, and may incur additional charges. Room type upgrades, early check-in, and late check-out are based on availability. Please contact us at stay@kixby.com for pricing.

Kixby will make every effort to assure you get your package but will not be responsible if recipient fails to collect their item(s) in a timely manner. Packages will not be accepted more than 10 days prior to your arrival and must include the full name of the guest exactly as on the reservation. Over-sized packages* or equipment is accepted only by special arrangement made directly with the hotel and additional fees will apply. Contact Hello@Kixby.com if you need additional mailing information. CHARGES: There is no charge for letter-sized envelopes (8" x 11"). Packages: 1 to 5 lbs - $3.00 per day; 5 to 10 lbs - $5.00 per day. All Packages over 10 lbs will be $10.00 per day. *Any item exceeding 20 inches on any one side is considered over-sized.

If booking more than 4 rooms for the same travel dates, you must reserve through Kixby’s Sales Office. These reservations may have group deposit and/or cancellation policies that vary from those that apply to individual bookings. Please contact us at Stay@Kixby.com.

We are a non-smoking property and we strictly prohibit smoking in guest rooms, on our rooftop terrace, and in all public spaces. There is a smoking penalty fee of $250 per incident. If a guest incurs more than one incident of smoking in the room, they may be asked to check out earlier than the departure date.

Parking is available nearby. The current discounted rate that Meyers Parking garage offers our guests is $65.00 plus taxes for 24 hours for a standard-sized vehicle, no in/out privileges. Meyers Parking has two entrances for your convenience: 9 West 35th Street and 12 West 36th Street.

Pets are not permitted.

We are happy to provide luggage storage prior to check-in on your arrival date and on your day of departure. We are not able to provide overnight storage.